Global Support Services

be one solutions’ Global Support Center offers the highest service quality for your company’s SAP Business One solution. We provide ongoing, accessible and up-to-date service to ensure optimal performance of SAP Business One and its related add-ons.
Our service includes:

Post Go-Live Support

  • Maintains and improves your SAP Business One application
  • Supports developed SAP Add-Ons and local partner Add-Ons
  • Monitors & maintains interfaces
  • Release upgrades (Yearly basis)
  • Develops and implements new functions

1st & 2nd Level Support

  • Supports customer processes
  • Handles issue management & resolution (salesforce.com)
  • Provides dashboards and monthly reports

Continuous Improvement

  • Optimizes implemented structures, applications and processes
  • Creates new reports and layout designs
  • Training for new key users
  • Training for expert key users
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be one solutions AG|Bahnhofstrasse 11 CH – 6300 Zug, Switzerland| info@beonesolutions.com|Tel: +41 78 6869631