Dishwashers: 4 Serviced / 107 Sold - 3.7%, Gas Cooking: 13 Serviced / 178 Sold - 7.3%, French Door Refrigerators: 71 Serviced / 425 sold - 16.7%, Master Samurai Tech Academy Site Upgrade Today - Some Turbulence Expected, acquire the technical skills and competence needed to be an effective appliance technician today, http://blog.yaleappliance.com/are-samsung-appliances-reliable, Schematic Exercises to Help You Step Up Your Troubleshooting Game, How to Never Get Tricked by an Open Neutral Again, Identifying Power Supplies on a Samsung Control Board. Over 880,000 people have learned from a Yale Guide, Steve Sheinkopf You'll find product reviews, answers and support information. Samsung's place at the top of this list proves that the tech brand has established itself as a name to beat in the appliance space. February 20, 2020 I like what does not break because we have to fix broken appliances.  |  When it comes … Both brands offer almost identical products in design and functionality, making them classic rivals. However, 21 out of millions sold since 2011 throughout the country seems relatively small.  |  Here in Baltimore there is only one company that does warranty service for Samsung and that is for the entire Baltimore metro area. Now with more options to find the right products for you, Learn the most reliable brands, best new features and how to buy at the best possible price in this Free Gas Cooking Buying Guide. That said, it's hard to do so. Made all the better because of the participation and information sharing that you and all the other great techs here do. Then we compare brands and products as we have in various articles for a 12 month period. Have you looked in to getting your shop Samsung authorized? Powered by Invision Community. All Samsung gas ranges can be converted to use liquid propane. The product seems reliable as the numbers show. Thirty years ago, I was the service manager at Yale and had to deliver bad news. However, as their many detractors point out, their service is lacking in many areas of the country. Samsung gas ranges come with the LP conversion kit that includes LP orifices and instructions for installation and conversion. ft. 4 Element Slide-in Electric Range in Stainless Steel. Induction requires more voltage, and their drivers can malfunction with electrical surges. The following are the best gas freestanding and slide-in ranges. Where they fall behind and need vast improvement is the back end support of their products. Click on the photo to check the Price on Amazon. What's the difference between this model gas range: NX58M6630SS and NX58M6650WSSamsung – Learn about Samsung - 5.8 Cu. Freestanding ranges are cheaper with the same features. However, this could be a concern. We will compare Samsung's service rates to the industry in their major categories: Cooking (not including microwaves, because they do not break in any brand), laundry, dishwashers and French door refrigerators. We now have 30 service technicians, each averaging 8-10 calls a day Monday through Friday, plus another 110 on Saturday. It requires three times the repair of an electric range. When I have a customer ask me for a recommendations on either Samsung or LG I will tell them I like their products but unfortunately can't recommend them for those reasons. The local Sears dealer has asked me several times to pick up the Samsung ASC since Sears wasn't doing warranty on Samsung or LG. Went to a Samsung dealer that said a good portion of his new customers are ones that had GE products in their house but were so mad and disappointed with the quality and reliability of GE that they were switching to Samsung. Every day, we have 33 service techs performing 8-10 service calls with another 110 or so on Saturday. This freestanding appliance is a top-rated model among thousands of reviewers, and the best part is that it’s incredibly affordable, leaving money for you to invest elsewhere in your kitchen. There have been 21 cases of the top load breaking apart due to the rod unfastening. Well over 185,000 people have read a Yale Guide. Unfortunately, there isn’t a tremendous amount of firsthand data about appliance reliability. I always say the same thing. Download the Yale Gas Cooking Buying Guide with specs, features and detailed profiles of all the brands. We only sell the more featured ranges like their high output burners and double ovens. are about par with appliances in general at 14.37% versus 13.1% for all categories. They just don't have any service techs and have exploded in growth to be the most widely sold brand in the US. I wouldn't wait for a special invitation, though. Which is a lot! Best Buy has honest and unbiased customer reviews for Samsung - 5.8 Cu. I walk through some of negatives and positives this offers. We make every attempt to provide accurate pricing at time of publishing. ... so they may have seen more wear-and-tear than a range in a typical house.) With their rapidly growing market share, it's a good bidness move to go ahead and get the contract with them because you'll want the lucrative  COD referrals. Slide-ins look better because you can see your backsplash without looking at the controls of your range. Gas ranges are about par with appliances in general at 14.37% versus 13.1% for all categories. Our favorite is the product we don't have to fix under warranty. Our formula is service calls divided by sales as a percentage of service within the first year. samsung has been giving refunds or trade ins for warranty issues since no one is covering the area. Also, we have only sold Samsung for 18 months, so I do not know about the products manufactured before 2014. Although that has changed, we realize selling more reliable brands is the best way to have fewer of these situations. You may be asking yourself why this is the case. That’s precisely why we Gas Cooking: 13 Serviced / 178 Sold - 7.3%; Samsung is serviced about half the average of about 14% in gas ranges. Compare the different types of range, oven and stove options. Maytag The only more reliable ranges are the most basic ranges without clocks and timers. Only then they will understand the consequences of their marketing. Over 5K+ customer reviews to help you find the best ranges, ovens and stoves. Icemakers are the number one service call at Yale. I know exactly what you mean. LG and Samsung refrigerators are two top brands with an excellent selection of models. The computer industry innocently calls them bugs. Front controls can replace a freestanding but have seams on either side. LG and Samsung are both solid choices for a gas range. There is no one within an hour drive of my area covering Samsung warranty. However, we don’t love every product. Gas Range should definitely make your shortlist.  |  You may want to check that your dealer can service before you buy Samsung or LG.". Yale completes over 20,000 service calls per year so I expect their results to be a good representation of reality. The choice of whether you get a gas range may be out of your hands, but that doesn't mean you're necessarily getting the short end of the stick. And thank you for being our resident Dean of LG Appliantology! It's a corporate bureaucracy, like anywhere else: One department gives access to the MCP but they don't recruit warranty servicers. 4 Min. So, we understand why you may find it hard deciding which brand is best for your kitchen. Read Most Reliable Dishwashers to compare against other brands. Bosch and GE Profile tend to be higher end. Browse our seamless, modern & sleek ranges with WiFi connectivity to create the ultimate cooking experience. Most Reliable Appliances Industry average is just over 11%, so Samsung is slightly better. Gas ranges are about par with appliances in general at 14.37% versus 13.1% for all categories. French Door Refrigeration Here in Baltimore there is only one company that does warranty service for Samsung and that is for the entire Baltimore metro area. The least reliable dishwashers. Which brings me to my point---this kick-butt website (and all of it's great techs) helps us to find the answer to those obscure issues in brands that we do not have access to tech information. Need more information on Gas Ranges?  |  After 2 or 3 weeks---the RSM (Regional Service Manager) will usually make contact by phone to finalize the servicer contract. Read Most Reliable Gas Ranges to compare against other brands. Below you will find current brand reliability statistics for the most popular gas, electric, and dual-fuel ranges … We have only sold GE for 8-9 months so that number will probably increase slightly next year. Now he is telling me that Sears will not do warranty on anything except Kenmore. Please call the stores for most accurate price. Once again, Samsung is among the least serviced. Read Most Reliable Gas Ranges to compare against other brands. Ft. Self-cleaning Freestanding Gas Convection Range - Stainless steel with 2 Answers – Best Buy Gas burners are exposed, so the igniters tend to need repair more often. In fact, we sell fewer brands than most appliance stores. Ah, Thanksgiving, the food, the family get together, and your non-working range. Get the Yale Appliance Buying Guide with detailed profiles of the major brands plus answers to the 10 most asked questions. The warranty rate they pay servicers is meager and I look at it as pretty much just for defraying some of the cost of running the service call. I had read on here where some thought that Samsung was using the MSA training to get names. Hello everyone, just a quick question regarding Samsung and GE smooth top electric range reliability. When there are problems, their logistics of parts and technical support are not as easy as a Frigidaire or Bosch. Samsung but I am sure that they will be contacting me after I attend the MSA training in Dallas next month. Link to original article: http://blog.yaleappliance.com/are-samsung-appliances-reliable. But because the Koreans give more details in their service information (for example, showing circuit details of their control boards) parts changers freak out and think they're using space-age technology. Gas Range Education Station at Yale Appliance in Hanover. MASTER SAMURAI TECH Those who want a gas range to make Kraft Mac and Cheese and frozen pizzas should skip to our next review, as this expensive stove might be just a bit more than they need. Bosch Slide-In Gas Range at Yale Appliance in Hanover.  |  Then again, electric range burners are sealed by glass. As a result, many appliance servicers are really parts changers who do "troubleshooting" by pattern recognition: if this problem, replace that part. We don't play favorites mostly because we don't have any. I talk about my new Samsung stove in this video! But I will answer the question on Samsung more directly. Pricing on this blog is for reference only and may include time sensitive rebates. This is what we experienced---before aborting the agreement about 6 months later. Who Makes The Best Stove? Just haven't figured out what would be a good price to start at. Gas ranges are more reliable than induction by about 10%. Our favorite is the Samsung NX58K9500WG (available at Best Buy for $2,069.99), but we've tested great options at every price point. Also, many technicians cannot fix the Korean brands for whatever reason. Always make sure your appliances can be fixed in your area before purchasing. I currently do Electrolux & GE only to help out the local dealers. Buy it as a front control range. Refrigerators have service rates of 20% or more. All the technical information posted here becomes a permanently searchable archive of appliance repair information. Slide-ins touch the floor like every other range. GE, Samsung, and Bosch are all more reliable appliance brands than the average. The labor rates of fixing an appliance do not come close to the true cost in any product’s warranty period. A company who has battled Apple successfully over the years (until recently) cannot be underestimated especially in a staid industry like appliances. They look like a range without a bottom. Freestanding Ranges  |  this kick-butt website (and all of it's great techs) helps us to find the answer to those obscure issues in brands that we do not have access to tech information. Samsung Gas Range With Flex Duo at Yale Appliance in Hanover . Not too sure that I want to pick up Samsung but I am sure that they will be contacting me after I attend the MSA training in Dallas next month. Our Blog is a bit different than most others you will read. Every year our service department completes over 20,000 service calls. Website Gas ranges are more reliable than induction by about 10%. Slide-in ranges are probably notched on either side with a rim on the back. October 20, 2016. ... Samsung … That is why no major retailer has a service department. Whirlpool and Premier are lower-end builder driven models.  |  For a service company to refuse to work on them or to not acquire the technical skills and competence needed to be an effective appliance technician today is a bad business decision and a recipe for low income or bankruptcy. Get performance ratings and pricing on the Samsung NX58R4311SS range. I did discuss it with them at one time but unfortunately we could not come to an agreement that was beneficial to both. Their appliances are not any harder to fix than any other brand. This illustrates a huge problem in the appliance repair trade today: there is a critical shortage of skilled technicians who understand appliance technology (basic electricity and electronics, motors and motor control systems, microprocessor-based control systems, etc.) A representative will usually make an appointment to go over particulars (paperwork/agreement) and to get an impression of the servicer's business office/employees etc. Read, Whirlpool It requires three times the repair of an electric range. No one tests ranges like we do. Appliantology works like Wikipedia that way-- it's a collaborative effort of a community of techs all adding what they know. I know I'm always learning new things by reading the topics and especially researching and reading manuals and schematics to help out others.