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Nos responsables du support technique allient une expertise technique approfondie à une connaissance approfondie du marché local, vous garantissant ainsi une assistance toujours à portée de main, où que vous soyez.
Nos responsables du support technique
Petra Rojas Tamayo
Support Manager – EMEA
Europe
Steven Li
Support Manager – APAC
Asia-Pacific
Thais Salvatico
AMS Manager – Americas
Latin America
Petra Rojas Tamayo
Responsable AMS pour la région EMEA
Europe
Petra Rojas Tamayo
Petra Rojas Tamayo is the Support Manager at be one solutions, leading our EMEA support operations with a strong focus on service quality, responsiveness, and customer satisfaction
Responsable AMS pour la région EMEA
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Expertise
- Extensive experience in global support operations
- Strong knowledge of ERP systems and issue resolution
- Skilled in customer communication and relationship management
- Proficient in support process optimization and SLA management
- Team leadership and cross-regional coordination
- Quality assurance and continuous improvement initiatives
Role & Responsibilities
- Lead and manage the global support team across regions
- Ensure timely resolution of customer tickets and escalations
- Monitor support performance metrics and SLA compliance
- Collaborate with implementation and technical teams to resolve complex cases
- Drive process improvements to enhance support efficiency
- Maintain high customer satisfaction through proactive communication
- Oversee support documentation and knowledge base development
Steven Li
Responsable AMS Amériques
APAC
Steven Li
With extensive experience in ERP support and regional service delivery, Steven oversees our APAC Application Management Services operations. He ensures clients across diverse markets receive stable, compliant and responsive post-implementation support, coordinating teams and resources across multiple time zones and industries.
Responsable AMS Amériques
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Expertise
- SAP Business One application management
- APAC compliance, localization and regulatory adaptation
- Cross-border support delivery and escalation management
Role & Responsibilities
Steven manages support for clients throughout the Asia-Pacific region, working closely with local and global teams to resolve issues quickly while ensuring ERP environments remain optimized and aligned with regional requirements. He coordinates incident management, enhancements and upgrades, and ensures service standards are consistently met.
Thais Salvatico
RESPONSABLE DU SUPPORT AMÉRIQUES
Americas
Thais Salvatico
Thais Salvatico is the AMS Manager for the Americas at be one solutions, overseeing Application Management Services across the region with a strong focus on service quality, operational consistency, and long-term client success.
RESPONSABLE DU SUPPORT AMÉRIQUES
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Expertise
- Solid background in AMS operations and post-implementation support for SAP Business One
- Strong financial background supporting decision-making, process analysis, and system optimization
- In-depth understanding of support requirements across North and South America
- Proven ability to build and maintain client relationships while supporting evolving system needs
- Skilled in evaluating support workflows and implementing improvements to enhance performance
- Experienced in coordinating with technical, functional, and consulting teams to resolve complex issues
- Demonstrated leadership in managing distributed teams and ensuring consistent service delivery
Role & Responsibilities
- Oversee AMS operations and the regional support team across the Americas
- Manage daily ticket handling and escalations to ensure timely and accurate resolution
- Monitor KPIs and service performance to maintain operational standards
- Collaborate with consultants, technical teams, and project managers on complex support cases
- Identify areas for process refinement and contribute to continuous improvement
- Maintain strong communication with clients to understand needs and ensure satisfaction
- Support the development and maintenance of documentation, guidelines, and best practices
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