Heavy Duty Growth Starts with SAP Business One

CLIENT

Hap Seng

INDUSTRY

Truck distribution

LOCATION

Puchong, Malaysia

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Overview

Hap Seng Trucks Distribution, a new subsidiary of Hap Seng Group that is based in Malaysia, was established to acquire the Mercedes-Benz Malaysia commercial trucks business, distributing light, medium and heavy-duty vehicles under the FUSO and Mercedes-Benz brands. To build a strong operational foundation and deliver an exceptional customer experience, Hap Seng partnered with Be One Solutions, a trusted SAP global partner, to implement SAP Business One, a scalable ERP platform tailored for the automotive industry.

Challenges & Opportunities

As a newly established startup, Hap Seng Trucks Distribution faced the challenge of launching its operations within a strict six-month timeframe. The company needed a scalable ERP system to support rapid growth, streamline operations and deliver exceptional customer experiences. To achieve this, Hap Seng required real-time insights for better decision-making and a trusted SAP Business One implementation partner capable of delivering results quickly and efficiently within six months.

Why Us

Hap Seng chose Be One Solutions for its proven expertise in SAP Business One implementation and rich experience in the automative industry. As a trusted SAP global partner, Be One Solutions ensured a seamless ERP deployment, providing extensive and continuous 24/7 support throughout the implementation.

Our Solution

We successfully implemented SAP Business One for Hap Seng Trucks Distribution within a strict six-month timeline, delivering the Automotive Vertical ERP and Malaysia e-invoicing solutions tailored for the automotive sector rapidly and efficiently. The system simplified processes, integrated sales, finance and service operations and enabled real-time data visibility. With Be One Solutions’ consulting expertise, project management and 24/7 support services, Hap Seng gained the agility to respond quickly to market changes and focus on driving customer growth.

Benefits

With Be One Solutions’ SAP Business One implementation, Hap Seng Trucks Distribution has elevated its customer experience, gaining invaluable insights and analysing data seamlessly to focus resources where they matter most, supporting teams and customers. Customer service continues to grow beyond expectations, as streamlined business processes and simplified workflows reduce manual effort. The team can now concentrate on training, technical know-how, marketing and customer support, empowering customer business growth and performance.

90%

PROCESS EFFICIENCY

Automation reduced manual data entry errors by 90%

40%

COMPLIANCE

Streamlined workflows cut audit preparation time by 40%

5

GLOBAL EXPANSION

Standardized rollouts enabled entry into 5 new markets without disruption.

What’s Next

Hap Seng Trucks Distribution plans to build on its SAP Business One implementation by expanding automation, analytics and cloud capabilities to strengthen decision-making and efficiency. Together with Be One Solutions, the company will continue advancing its digital transformation, ensuring scalable, customer-focused growth across Malaysia and beyond.