Beyond Borders: How Idemitsu Elevated Global Operations with SAP Business One

CLIENT

Idemitsu

INDUSTRY

Lubrication

LOCATION

São Paulo, Brazil

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Overview

Idemitsu, a global leader in high-performance lubricants for automotive, industrial and manufacturing sectors, operates across multiple regions with strong coordination between its Japanese headquarters and overseas subsidiaries. As the company expanded its lubricant business internationally, the need for a standardized and scalable system became increasingly important. To support its growth and professionalization journey, Idemitsu partnered with Be One Solutions to implement SAP Business One for their Brazil and Dubai entities, enabling a standardized, transparent and globally connected business management system.

Challenges & Opportunities

As Idemitsu grew, its existing software environment struggled to support globalization, limiting system access for Japanese headquarters and creating inefficiencies across production and billing processes. Manual workflows slowed operations, cross-border invoicing was complex and real-time visibility into costs, product data and inventory was limited. These challenges created a clear opportunity to implement a global ERP solution that could standardize business processes, connect international teams and provide the foundation for sustainable growth.

Why Us

Idemitsu chose Be One Solutions for its ability to deliver a truly global SAP Business One implementation backed by local expertise. With experienced teams in both Brazil and Japan, Be One Solutions provided a unified methodology, a single point of contact and seamless cross-country collaboration. This approach ensured fast execution, clear communication and an ERP rollout aligned with Idemitsu’s operational goals and global expansion strategy.

As Fabio Ishibashi, Administrative and Finance Manager at Idemitsu, explains, “If you have an ERP solution like SAP Business One you will reach a different level than your competitors.”

Our Solution

Be One Solutions implemented SAP Business One as a unified platform connecting finance, inventory, sales and operational processes across Idemitsu’s international entities, ensuring consistent visibility and smoother coordination between local teams and headquarters.

In Brazil, we delivered key enhancements including BW Data Extraction and EDI integration, both developed by Be One Solutions, further automating financial tasks and improving data accuracy across daily operations. In Dubai, we implemented BW Data Extraction and a custom Rebate Import solution, streamlining rebate handling and strengthening regional reporting.

Together, these developments created a standardized, scalable environment that supports informed decision-making, efficient cross-border collaboration and a globally aligned operating model for Idemitsu as it continues to grow.

Benefits

With SAP Business One in place, Idemitsu achieved greater transparency, simplified operations and improved efficiency across its global organization. Productivity increased, decision-making became faster and more reliable and trust between headquarters and subsidiaries strengthened through real-time data visibility. Cross-border billing is now seamless, product and delivery tracking is fully transparent and all costs and product composition are controlled within a single ERP system, giving Idemitsu a measurable competitive edge.

90%

PROCESS EFFICIENCY

Automation reduced manual data entry errors by 90%

40%

COMPLIANCE

Streamlined workflows cut audit preparation time by 40%

5

GLOBAL EXPANSION

Standardized rollouts enabled entry into 5 new markets without disruption.

What’s Next

With a scalable ERP foundation established, Idemitsu is well positioned to continue its global expansion and further professionalize its operations. The next phase focuses on leveraging SAP Business One to support new markets, optimize data-driven decision-making and adapt to evolving business demands. With Be One Solutions staying right by their side, Idemitsu can move forward with confidence knowing its ERP system is built to scale wherever the business grows.