With extensive experience in ERP support and regional service delivery, Steven oversees our APAC Application Management Services operations. He ensures clients across diverse markets receive stable, compliant and responsive post-implementation support, coordinating teams and resources across multiple time zones and industries.

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Steven Li

AMS Manager APAC

Expertise

  • SAP Business One application management
  • APAC compliance, localization and regulatory adaptation
  • Cross-border support delivery and escalation management

Role & Responsibilities

Steven manages support for clients throughout the Asia-Pacific region, working closely with local and global teams to resolve issues quickly while ensuring ERP environments remain optimized and aligned with regional requirements. He coordinates incident management, enhancements and upgrades, and ensures service standards are consistently met.